68 Free Test Bank for Operations Management Canadian Edition 1st Edition Heizer

Below are 68 Free Test Bank for Operations Management Canadian Edition 1st Edition Heizer multiple choice questions for your practical exam preparation. If you are looking for a new study method to learn deeply the concepts and different topics around operation management, let’s enjoy these 68 best operation management test bank questions in order to check your knowledge and prepare well for your coming examination. Can’t say sure that you will choose test bank but that mean you are losing an opportunity to success in your future career. Please think about it and take your time to test right now!

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NAFTA seeks to

•  A) substitute cheap labour in Mexico for expensive labour in the United States.
•  B) curb illegal immigration from Mexico to the United States.
•  C) phase out all trade and tariff barriers between North America and South America.
•  D) phase out all trade and tariff barriers between the United States, Canada, and Mexico.
•  E) phase out trade between the United States, Canada, and Mexico.

Which of the following is a reason for globalizing operations?

•  A) reduce costs with a reduction in effectiveness of the supply chain
•  B) improve the supply chain while increasing overall costs
•  C) understand markets
•  D) reduce stockholder approval ratings
•  E) increase costs at the risk of stockholder approval ratings

Which of the following is the best example of competing on low-cost leadership?

•  A) A firm produces its product with less raw material waste than its competitors.
•  B) A firm offers more reliable products than its competitors.
•  C) A firm's products are introduced into the market faster than its competitors' products.
•  D) A firm's research and development department generates many ideas for new products.
•  E) A firm advertises more than its competitors.

Which of the following is not a reason for globalizing operations?

•  A) to gain improvements in the supply chain
•  B) to improve operations
•  C) to expand a product's life cycle
•  D) to attract and retain global talent
•  E) to increase profits at the expense of quality

Which of the following best describes "experience differentiation"?

•  A) It immerses consumers in the delivery of a service.
•  B) It uses people's five senses to enhance the service.
•  C) It complements physical elements with visual and sound elements.
•  D) Consumers may become active participants in the product or service.
•  E) All of the above are elements of experience differentiation.

Which of the following is true about business strategies?

•  A) An organization should stick with its strategy for the life of the business.
•  B) All firms within an industry will adopt the same strategy.
•  C) Well defined missions make strategy development much easier.
•  D) Strategies are formulated independently of SWOT analysis.
•  E) Organizational strategies depend on operations strategies.

Which of the following is an example of globalization of operations strategy?

•  A) Boeing's Dreamliner has engines with higher fuel/payload efficiency.
•  B) Ford's new auto models have dent-resistant panels.
•  C) A Chinese manufacturer, Haier, now operates plants in the United States.
•  D) Hard Rock Café provides an "experience differentiation" at its restaurants.
•  E) Porter Airlines focuses on short-haul flights.

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is referred to as

•  A) mass production.
•  B) time-based competition.
•  C) competing on productivity.
•  D) competing on flexibility.
•  E) competing on differentiation.

Which of the following is true?

•  A) Corporate mission is shaped by functional strategies.
•  B) Corporate strategy is shaped by functional strategies.
•  C) Functional strategies are shaped by corporate strategy.
•  D) External conditions are shaped by corporate mission.
•  E) Functional area missions are merged to become the organizational mission.

The fundamental purpose of an organization's mission statement is to

•  A) create a good human relations climate in the organization.
•  B) define the organization's purpose in society.
•  C) define the operational structure of the organization.
•  D) generate good public relations for the organization.
•  E) define the functional areas required by the organization.

Which of the following statements about organizational missions is false?

•  A) They reflect a company's purpose.
•  B) They indicate what a company intends to contribute to society.
•  C) They are formulated after strategies are known.
•  D) They define a company's reason for existence.
•  E) They provide guidance for functional area missions.

Which of the following has progressed the furthest along its product life cycle?

•  A) drive-thru restaurants
•  B) Boeing 787
•  C) iPods
•  D) Twitter
•  E) Xbox 360

With reference to cultural and ethical issues, the World Trade Organization has

•  A) succeeded in providing equal protection of intellectual property among nations.
•  B) made progress in providing equal protection of intellectual property among nations.
•  C) phased out all trade and tariff barriers between the United States and Mexico.
•  D) eliminated slave labour and child labour.
•  E) played little role in addressing cultural and ethical issues among nations.

What term describes how an organization expects to achieve its missions and goals?

•  A) conditional expectation
•  B) tactic
•  C) SWOT
•  D) strategy
•  E) competitive advantage

Which of the following is an example of competing on the basis of differentiation?

•  A) A firm manufactures its product with less raw material waste than its competitors do.
•  B) A firm's products are introduced into the market faster than its competitors' products are.
•  C) A firm's distribution network routinely delivers its product on time.
•  D) A firm offers more reliable products than its competitors do.
•  E) A firm advertises more than its competitors do.

The term maquiladora is synonymous with

•  A) free trade zones in Mexico.
•  B) Chinese forced labour camps.
•  C) home-based or cottage industry.
•  D) areas that do not meet U.S. standards for workplace safety and pollution.
•  E) taxes charged by the Mexican government.

Which of the international operations strategies involves a focus on low cost reductions and high local responsiveness?

•  A) international strategy
•  B) global strategy
•  C) transnational strategy
•  D) multidomestic strategy
•  E) transdomestic strategy

Which of the following is least likely to be a cost leadership competitive advantage?

•  A) low overhead
•  B) effective capacity use
•  C) inventory management
•  D) broad product line
•  E) mass production

Which of the following statements regarding the Dreamliner 787 is true?

•  A) Boeing has found no international partners.
•  B) The new aircraft incorporates a limited number of aerospace technologies.
•  C) The new aircraft uses engines from only one manufacturer.
•  D) Boeing will add 99% of the aircraft's value.
•  E) Boeing has found partners in over a dozen countries.

A strategy is a(n)

•  A) set of opportunities in the marketplace.
•  B) broad statement of purpose.
•  C) simulation used to test various product line options.
•  D) plan for cost reduction.
•  E) action plan to achieve the mission.

Which of the following strategic concepts allow firms to achieve their missions?

•  A) productivity, efficiency, and quality leadership
•  B) differentiation, cost leadership, and quick response
•  C) differentiation, quality leadership, and quick response
•  D) distinctive competency, cost leadership, and experience
•  E) differentiation, distinctive competency, quality leadership, and capacity

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

•  A) international strategy
•  B) global strategy
•  C) transnational strategy
•  D) multidomestic strategy
•  E) transdomestic strategy

Boeing's new 787 Dreamliner

•  A) is assembled in Washington, D.C.
•  B) uses engines from Japan.
•  C) has its fuselage sections built in Australia.
•  D) has increased efficiency from new engine technology.
•  E) results from a partnership of about a dozen companies.

Cost cutting in international operations can take place because of

•  A) higher taxes and tariffs.
•  B) higher wage scales.
•  C) higher indirect costs.
•  D) more stringent regulations.
•  E) lower wages, lower indirect costs, and lower taxes and tariffs.